NEW ROLE - Senior Delivery Manager
We are currently seeking a consultant for an initial 6-month contract. Within the role, the successful candidate will have demonstrable experience of...
leading delivery of a program of work to replace a CRM system.
This programme will be a multi-year deliverable that will transform the way colleagues interact with clients, by introducing the next generation of colleague tools and enablers. CRM will be a platform delivered across the organisation, meeting the needs of all colleagues and agnostic of the business area. This will include CRM, a System of Record, actionable Insights and contextual help and support. This will be a key enabler in our colleague transformation agenda.
On top of the normal spec, we are also looking for:
Strong track record in complex programme delivery
External / horizon thinking by supporting the Head of Service Transformation in making informed investment and tooling decisions
Experience in working in a product-led / single-threaded leadership methodologies
Strong business / scaled operations experience
Creates strong collaboration across multiple teams
Ideally previous experience in CRM delivery (SalesForce)