IT Service Desk Analyst
We are currently working with a top law firm based in central London who is looking to find a highly motivated IT Service Desk Analyst. Working as a part of a team to resolve user issues and deliver high-quality IT service. Being the first point of call for all IT-related support and providing remote technical support for a range of deskside, application and AV support to all users, across both software and hardware-related issues.
Responsibilities:
Knowledge of Audio-Visual equipment an advantage - provide support for client meeting rooms configuring Crestron AV equipment and support before meetings
Point of escalation for hardware and deskside issues for London users
Providing proficient system administration for the Joiner, Leaver and Transfer process using existing knowledge of Windows Active Directory, MS Teams etc
Windows 10 / Office 365 support
PC / Laptop builds and configuration
Printers / Mobile Devices
Essential skills and experience:
Experience in working in a professional services firm (Law, Finance, Insurance etc)
Excellent communication and customer service skills
Background in working in a busy IT Service Desk environment with detailed knowledge and understanding of Incident, Problem, and Service Request management processes
2+ years experience in an IT Support position
Ability to work well under pressure with good problem-solving skills
Salary: £35,000
Location - 5 days onsite (between Bond Street and Piccadilly stations)
This role may suit candidates, who hold the following job titles: Service Desk Engineer, Helpdesk Analyst, Helpdesk Engineer, 1/2nd Line Engineer, 1/2nd Line Analyst, IT Support Analyst.
Environment: Office 365, Windows 10, AD, Crestron AV, MsTeams, Azure, ITIL framework
If this sounds of interest hit APPLY now
