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IT Infrastructure Support

Guildford, Surrey
Job Type
19 Jul 2022
IT Infrastructure Support
Why your job is important to us
We are "at the heart of IT" for all our customers, providing them with round the clock reassurance that their IT is safe, resilient and in good health. Our IT Operations team is at the core of this service, ensuring that we re always keeping a close eye on clients critical systems. As our Network Monitoring Technician, you will be remotely monitoring and managing our clients infrastructure, fixing their issues (and preventing them from happening again), while delivering exceptional service to our customers. Your job is to be proactive, professional, and friendly with all interactions with clients and working with all technical teams to help ensure their networks remain healthy.
Technical Variety
Based in our Godalming office, you will:
Be responsible for monitoring client networks and infrastructure to respond to potential issues
Work closely with technical departments and respond to network health indicators before they become problematic for customers
Identify, respond to and effectively prioritise network and server issues, with a goal to prevent business impact and swiftly resolve issues as and when they occur
Deliver value to our clients by keeping them informed of preventative action taken
Respond to, or ideally prevent, potential network outages to avoid impact
Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge
Manage license renewals for key network infrastructure as required
Identify areas where we can deliver further resilience and reliability into the monitoring of our clients networks
About You
Inspire us!
We want to be known as the most can do well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say I am ramsac - their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?
What s really important to us
The ability to be self motivated and highly organised
A beady eye when it comes to details
The ability to be logical and solve problems with grit and determination
The ability to prioritise effectively
A desire to develop your own skill set at any given opportunity
Experience of working in a professional IT team or service provider
The ability to keep it simple - no one s impressed with jargon that only serves to belittle the end user
Experience of dealing with a wide range of tech products, from PCs to servers, printers to firewalls, operating systems to security software
The ability to remain calm and to make clients feel that they are the most important person on the planet!
The icing on the cake
Experience with remote network management tools and incident management tools
Experience in a multi-client environment
Tech certifications in Microsoft Server, Office 365, VMWare, Citrix, or Veeam
Location: Guildford
Contract Type: Permanent
Salary: £28,000 PA
Benefits: Competitive
You may also have experience in the following: Network Support Engineer, Network Administrator, MIS
Engineer, IT Technician, IT Engineer, IT Support Technician, IT Infrastructure Technician, Network Infrastructure Technician, Network Infrastructure Engineer, Network Infrastructure Administrator, Remote Support Engineer, , etc.
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  • Job Reference: 661979463-2
  • Date Posted: 19 July 2022
  • Recruiter: Ramsac
  • Location: Guildford, Surrey
  • Salary: £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent