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ICT Technician

Job Type
1 Jan 2022

ICT Technician required for this growing multi-faceted business in the Tamworth area

Our client, highly established in the cosmetics and beauty industry, is experiencing an exceptional period of growth and are now recruiting for an experienced ICT Technician to join their team. This role is ideal for a proactive and passionate character who loves to learn and develop their skills.


  • Act as primary contact for all inbound calls/emails, manage incidents and service requests
  • Monitor internal systems and network performance
  • Escalate issues appropriately as required in order to deliver the highest possible level of customer service
  • Meet and exceed internal SLA's - response, resolution and availability - and by proactively identifying process improvement opportunities
  • Maximise the use of all in-house systems to be a key member of the ICT team
  • Identify, research and implement software/systems to benefit the department and business as a whole
  • Report and follow agreed processes and procedures
  • Communicate fully and effectively with employees throughout the incident lifecycle
  • Use SQL to support key internal systems
  • Provide emergency support on alternate weekends and weekday evenings as/when needed

Job Requirements:

As well as a positive and proactive approach you'll ideally have experience with:

  • Microsoft desktop operating systems (XP / 7 / 8.x / 10)
  • Microsoft Office 2013/2016/O365
  • Microsoft server operating systems (2003 / 2008 / 2012 / 2016)
  • Microsoft Infrastructure technologies (AD, Exchange, IIS, RDS)
  • SQL Server (2012 / 2014)
  • Sophos and Symantec Endpoint protection
  • Hyper V
  • Mitel IP Telephony
  • iPhone / Android / Windows phone/tablet experience
  • Server/Desktop hardware maintenance
  • Good networking fundamentals
  • Strong and demonstrable troubleshooting skills

Package up to £27k + overtime + benefits

This role will be split WFH/Office based so the ability to commute to head office is vital.

The role will require some out of hours supports so please consider this before applying.

The business will provide excellent opportunities for progression and development.

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  • Job Reference: 460875530-2
  • Date Posted: 1 January 2022
  • Recruiter: 4Leisure Recruitment
    4Leisure Recruitment
  • Location: Birmingham
  • Salary: £27,000
  • Sector: I.T. & Communications
  • Job Type: Permanent