£26k - £29k per annum - Full time role.
We are currently seeking to appoint an inspirational and enthusiastic Exam Manager to join the team in our busy Wimbledon centre. Tutors & Exams are the Leading Independent Assessment Centre in the UK, offering access to a wide range of assessments that are normally out of reach to Private and Home Educated Candidates in a safe, calm, and welcoming environment in our centres located across the UK.
Working hours: 8:30 - 4:30 Mon - Fri (flexible during exam times) full time.
The Exams Manager is responsible for:
Administering and organising public assessments, on behalf of Private Candidates, in line with current Awarding Organisation rules and national regulations.
Invoicing, room booking, staff schedules
Ensuring the centre is running in accordance with current Awarding Organisation regulations.
Prioritising workloads whilst delivering excellent customer service to candidates via email and telephone
This will involve a high level of customer focus and planning skills.
The role is offered on a full time basis 08:30am to 16:30 Monday to Thursday and 08:30am to 15:30pm on Friday. These hours are to be flexible during the exam times.
This role will involve a high level of customer focus and will test the successful applicant s organisation and planning skills. There will be some physical work required to set up rooms in readiness for examinations, moving exam desks and chairs etc.
The ideal candidate would have the desired but not essential skills of:
Experience within a busy exams environment is preferred. However, it is not entirely essential providing other related experiences can be demonstrated (planning, logistics, scheduling).
A sound knowledge of Microsoft Office Packages and MIS systems is highly desirable.
Good general standard of A Level or equivalent standard education with qualifications to at least GCSE Level Grade C or 4 standard
Excellent customer service skills, face to face, via email and telephone
Knowledge or understanding of education systems
Good communication and interpersonal skills - ability to work in a team and independently
Ability to adapt quickly to different situations
What do Tutors & Exams offer?
• 20 days annual leave plus public holidays (Additional holiday entitlement awarded for yearly service up to a maximum of 28 days),
• Continuous training available for personal development,
• The opportunity to join the company pension scheme after 3 months,
• Private healthcare available to all employees upon completion of probationary period,
• Staff discounts programme available to all employees
If you are successful, Tutors & Exams are required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process.
Tutors & Exams are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion