Hours: 08:00 - 17:00 Mon -Fri
Tameside Service Centre SK16 4PW
Responsible for carrying out the deliveries, collections, repairs, servicing and testing of community equipment.
Main Duties and Responsibilities:
Deliveries - To ensure pre-delivery inspection of all products and undertake the delivery and handover of community equipment to a service user at their home and/or other locations, as required. Products have to be scanned into the home and scanner synchronised on return to the service centre. These activities must be carried out in accordance with Ross Care procedures.
Collections - Responsible for the collection of community equipment, and on return to the service centre, must be scanned to the quarantine area. These must be carried out in accordance with Ross Care procedures,
Repairs - Responsible for carrying out repairs when required to do so. If unable to repair, the product has to be swapped. User safety is paramount at all times.
Installation - Responsible for carrying out installation of equipment. The pipe detector that you have been trained to use must be used in all instances when fixing products. All installations to be carried out in line with Ross Care procedures
Emergency out-of-hours - When on call rota, responsible for responding to the 24/7 call centre to undertake an emergency repair or delivery.
Vans - Responsible for your vehicle. Must ensure that regular maintenance checks are carried out. Responsible for the cleanliness of both the inside and outside of the van. Responsible for logging mileage travelled each week, and you are aware that your vehicle has a tracker fitted that monitors speed, fuel consumption, braking, idling and where the vehicle is and has been.
Diesel - In all instances, the diesel card you have been provided with must be used, as this monitors the diesel you have used and the fuel consumption, i.e. miles per gallon/litre.
Tooling - Responsible for your tools. You must take responsibility for any tools lost or damage. Any problems must be reported to the service centre supervisor.
Administration - You must use your scanner for every movement of product, whether delivery/collection, repair or exchange. Also, you are responsible for obtaining all signatures on the documentation issued to you for this purpose.
Communication - Any problems that you have had with any job or product must be reported, verbally and in writing, to your supervisor.
Undertake- the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the Company
Focuses on internal and external customers
Builds and maintains effective teamwork with colleagues
Embraces change and deals with ambiguity
This job description shall not limit your role; you will also be expected to carry out any other duties that your operational lead feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.
Key Performance Indicators
Requests for deliveries/collections/repairs/tests/installations carried out to customer satisfaction and number of jobs completed
Number of complaints
Van damage accident rate
Physical demands of the job:
Moving and handling of equipment and accessories following handling guidelines
Standing at a bench to work
working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)
Use of ramps and any other agreed moving equipment.
Most challenging/difficult part of the role:
Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
Committing to being available for short notice overtime necessitated by emergency response requirements
Responsibility of out of hour s duties.
Excellent communication skills are required to interact with internal staff, prescribers and service users.
Must be able to work off their own initiative as well as part of a team.
Map reading skills with good attention to detail.
Good DIY skills
Practical skills preferred and mechanical aptitude an advantage
Qualified to GCSE level or equivalent.
Qualification in carpentry, electronics or engineering would be required or evidence of applying these within previous job roles.
Must hold a current UK driving licence
Previous experience of driving vans with evidence of interaction with members of the public.
Experience within a registered ISO9002 company would be desirable with evidence of working within set quality procedures.
Enthusiastic motivated individual who strives to succeed.
Must be flexible and positive in their approach to work.
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment