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Customer Co-ordinator

Location
Birmingham
Job Type
Permanent
Posted
3 Feb 2024

Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination.

Duties will include but not be limited to the following:

  • Handle inbound and outbound calls
  • Resolve any issues that arise or may potentially arise
  • Coordinate with other departments
  • Keep managers informed and updated on schedules in advance
  • Provide accurate and proactive updates to the Customer Service Team
  • Respond to emails from colleagues, other departments, and key stakeholders

The ideal candidate will possess the following:

  • A positive and proactive approach
  • A customer focus mindset
  • Exceptional customer service skills
  • Previous experience in a customer service role
  • Confident, polite, and professional telephone etiquette
  • Strong written and verbal communication skills
  • Ability to think independently and understand the broader context
  • Flexibility to meet company and customer needs

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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Details

  • Job Reference: 1227535671-2
  • Date Posted: 3 February 2024
  • Recruiter: Elite Personnel
    Elite Personnel
  • Location: Birmingham
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent