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1st Line Helpesk Support

Reading, Berkshire
Job Type
19 Jul 2022
Manpower UK are recruiting on behalf of our highly reputable client for 1st Line Helpdesk Support to join a successful team in Reading (this can be a hybrid work model after the initial 2 weeks training). Our client can offer excellent development and a successful career path for the right candidate.

Working within our clients Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Development teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.

You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths.

You will also have/be:

Minimum A-level standard or equivalent.
Highly analytical with excellent organisation and problem-solving skills.
Willingness to take ownership of issues and manage progress until resolved.
Ability to actively listen and understand user requirements and translate into technical solutions.
Customer service experience

Should you be interested in this opportunity, please forward your CV in the first instance
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  • Job Reference: 661978706-2
  • Date Posted: 19 July 2022
  • Recruiter: MANPOWER
  • Location: Reading, Berkshire
  • Salary: £22,500
  • Bonus/Benefits: £4k Shift allowance, Bonus and benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent